Shipping policy
Shipping Policy
Last Updated: October 27, 2026
Thank you for shopping with PetalKeep™! 🌸 We’re committed to delivering your order as smoothly and efficiently as possible. Please review our shipping policy below.
1. Order Processing
All orders are typically processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays.
During periods of high demand, holidays, or promotional events, processing times may occasionally be extended.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, when available.
2. Estimated Delivery Times
Our standard shipping timeframe is:
- Processing Time: 1–3 business days
- Shipping Time: 7–14 business days after dispatch
Estimated Total Delivery Time: 8–17 business days.
Delivery times are estimates, not guarantees. Actual delivery may vary depending on your location, carrier operations, customs processing, weather conditions, and other circumstances outside our reasonable control.
3. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information, when available.
Please allow 24–72 hours for tracking updates to appear after dispatch.
If you need assistance tracking your order, contact us at PetalKeep.co@outlook.com.
4. Shipping Delays
Although we work hard to ensure timely deliveries, occasional shipping delays may occur.
If we become aware of a significant delay affecting your order, we will notify you and provide an updated shipping estimate.
If we are unable to ship your order within the promised timeframe, we will provide any delay notices, cancellation options, or refunds required by applicable law.
5. Incorrect Shipping Information
Customers are responsible for entering accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately at PetalKeep.co@outlook.com.
We will make reasonable efforts to correct your information before shipment, but changes cannot be guaranteed once an order has entered fulfillment.
Additional shipping charges resulting from incorrect or incomplete addresses may apply where permitted by law and properly disclosed.
6. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please check your mailbox, surrounding delivery area, and with household members or building management.
If your package is still missing, contact us so we can investigate the issue with the shipping carrier.
Each claim will be reviewed individually using available tracking information, delivery confirmation, and other relevant evidence.
Where required by applicable law, we will provide an appropriate replacement or refund.
7. Damaged Items
If your PetalKeep™ order arrives damaged, please contact us as soon as possible at PetalKeep.co@outlook.com.
Include your order number and photographs of the damaged product and packaging, if available.
We will review your request and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
8. Multiple-Item Orders
If you order multiple PetalKeep™ products, your items may occasionally arrive in separate packages.
In these cases, you may receive multiple tracking numbers.
You will not be charged additional shipping fees solely because we choose to split your order into multiple shipments.
9. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before your order enters fulfillment.
Once an order has shipped, cancellation may no longer be possible, and our standard Return & Refund Policy may apply.
This does not affect cancellation or refund rights required by applicable law.
10. Contact Us
For questions regarding shipping, tracking, or delivery, please contact:
PetalKeep™ Customer Support
Email: PetalKeep.co@outlook.com
We aim to respond to all customer inquiries within 1–2 business days.
Thank you for choosing PetalKeep™ — where beautiful moments become lasting memories. 🌸