Refund policy
Return & Refund Policy
Last Updated: October 27, 2026
At PetalKeep™, we want you to love your purchase. We understand that sometimes things don’t work out, which is why we’ve established a clear and fair return and refund policy.
Please review the following terms before placing your order.
1. 30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To qualify for a standard return, your item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and components.
- Be free from damage, stains, or signs of use.
- Be accompanied by proof of purchase or an order number.
Products that have been used, damaged after delivery, modified, or returned with missing components may not qualify for a change-of-mind refund.
These restrictions do not affect your rights regarding defective, damaged, or incorrect products.
2. How to Request a Return
To request a return, please email PetalKeep.co@outlook.com with:
- Your full name.
- Your order number.
- The reason for your return.
- Photos of the product, if relevant.
Our customer support team will review your request and provide return instructions.
Please do not send products back without contacting us first. The appropriate return address will be provided once your request has been reviewed.
3. Return Shipping Costs
For returns due to a change of mind, personal preference, or an accidental purchase, customers are responsible for return shipping costs.
We recommend using a tracked shipping service, as we cannot process a standard return refund until the returned product has been received.
If your order arrives defective, damaged, or incorrect, PetalKeep™ will provide an appropriate resolution at no additional cost to you, including any necessary return shipping.
Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by law.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us as soon as possible, preferably within 7 days of delivery, at PetalKeep.co@outlook.com.
Please include your order number and clear photographs of the issue, where possible.
We will review the situation and arrange an appropriate solution, which may include a replacement, return, or refund.
The suggested 7-day reporting period helps us investigate fulfillment issues promptly and does not limit any applicable legal rights.
5. Non-Returnable Items
The following items are generally not eligible for standard change-of-mind returns:
- Used flower press kits.
- Products damaged through improper handling or misuse.
- Products missing essential components or accessories.
- Items returned outside the 30-day return period.
- Final-sale items, where clearly disclosed before purchase and permitted by law.
Defective or incorrectly supplied items will be handled in accordance with applicable consumer protection laws.
6. Bundle Purchases
If you purchased a discounted PetalKeep™ bundle, such as a 2-pack or 3-pack, any approved partial return will be calculated according to the promotional pricing terms of your original purchase.
Returning part of a bundle may affect the discount originally applied.
Any applicable adjustment will be explained before your return is finalized.
7. Refund Processing
Once your return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to your original payment method, generally within 5–10 business days after approval, subject to applicable law.
Please note that your bank or payment provider may require additional processing time.
We do not offer refunds to alternative payment methods.
8. Order Cancellations
If you need to cancel your order, please contact PetalKeep.co@outlook.com as soon as possible.
We will attempt to accommodate cancellation requests before your order has entered fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return procedure may apply.
This does not limit any cancellation or refund rights required by applicable law.
9. Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please contact us.
We may investigate the delivery using carrier records, tracking information, and any available delivery confirmation.
Each situation will be reviewed individually, and we will provide an appropriate resolution where required by law.
10. Fraudulent or Abusive Return Requests
PetalKeep™ reserves the right to investigate suspicious or inconsistent refund requests, including claims involving altered evidence, false damage reports, or attempts to obtain duplicate refunds.
We may request reasonable supporting documentation and decline claims that are demonstrably fraudulent or do not satisfy our return conditions.
Nothing in this policy limits a customer’s lawful consumer rights or ability to dispute a transaction with their payment provider.
11. Contact Us
For any questions regarding returns, refunds, or cancellations, please contact:
PetalKeep™ Customer Support
Email: PetalKeep.co@outlook.com
We aim to respond to customer inquiries within 1–2 business days.
Thank you for choosing PetalKeep™. 🌸